Terms of Use
Effective Date: June 02 2025
Welcome to The Haven Hub. By accessing or using our website (https://thehavenhub.ca) and our online therapy services (“Services”), you agree to be bound by the following Terms of Use (“Terms”). Please read these Terms carefully before using our Services.
If you do not agree with these Terms, you must not access or use our website or services.
1. About The Haven Hub
The Haven Hub provides secure, confidential online therapy services facilitated by licensed mental health professionals based in Canada. Our services are designed to support individuals with non-emergency mental health and wellness concerns.
2. Eligibility
You must be 16 years or older to use our services. If you are under 16, a parent or legal guardian must provide written consent.
By using our site or services, you confirm that:
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You reside in Canada or are legally permitted to receive therapy from a Canadian-licensed provider;
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You are not experiencing a medical or psychiatric emergency;
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You have read, understood, and agree to comply with these Terms.
3. Not a Crisis Service
The Haven Hub is not a crisis intervention or emergency service. If you are in crisis, please call 911, go to the nearest emergency room, or contact a local crisis line such as Talk Suicide Canada at 1-833-456-4566.
4. Privacy and Confidentiality
Your use of our Services is also governed by our Privacy Policy. We are committed to protecting your privacy and complying with British Columbia’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.
5. User Responsibilities
You agree to:
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Provide accurate, complete, and current information during intake and communication;
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Maintain the confidentiality of any login credentials;
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Use our Services in a lawful and respectful manner;
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Refrain from recording, duplicating, or redistributing therapy sessions without written consent.
6. Therapist-Client Relationship
Use of this site does not automatically create a therapist-client relationship. This relationship begins only after intake, mutual agreement, and confirmation of appointment with a licensed therapist.
We reserve the right to refuse or discontinue services if it is determined that our platform is not an appropriate fit for your needs.
7. Fees and Payments
All services are provided on a fee-for-service basis. Fees will be disclosed during the booking process and are subject to change. Payments are processed securely through third-party processors.
Missed appointments or cancellations made less than 24 hours in advance may be subject to a fee, as outlined in our cancellation policy.
8. Intellectual Property
All content on our website—including logos, text, graphics, videos, and layout—is the property of The Haven Hub and protected by Canadian copyright and trademark laws. You may not copy, reproduce, modify, or distribute any content without prior written permission.
9. Limitations of Liability
While we aim to provide high-quality, professional mental health services, The Haven Hub does not guarantee specific results. Under no circumstances shall The Haven Hub or its affiliates be liable for any indirect, incidental, or consequential damages arising from the use of our Services.
10. Termination of Access
We reserve the right to terminate or restrict your access to our site or services at any time, without notice, for behavior that violates these Terms or applicable laws.
11. Modifications to Terms
We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our services constitutes acceptance of those changes.
12. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada. Any disputes shall be resolved exclusively in the courts of British Columbia.
13. Contact Information
If you have any questions about these Terms, please contact us:
The Haven Hub
Email: carly@thehavenhub.ca
Phone: (604) 836-4016