- (604) 836-4016
- carly@thehavenhub.ca
- Mon - Fri: 9:00 - 18:00
At The Haven Hub (“we”, “our”, or “us”), your privacy and the protection of your personal information are of utmost importance. We are committed to complying with British Columbia’s Personal Information Protection Act (PIPA) and safeguarding your personal health information in accordance with Canadian privacy standards for online therapy services.
By using our website (https://thehavenhub.ca) or our services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.
We collect personal information only as necessary to provide and manage our online therapy services, including:
Personal Identifiers: Name, email address, phone number, and address
Health Information: Information shared during therapy sessions, health history, and mental health-related concerns
Billing Information: Payment card details, billing address (processed via secure third-party payment processors)
Technical Information: IP address, browser type, device data, cookies, and usage logs (to improve site functionality)
Your information is used for the following purposes:
To provide and manage therapy services
To communicate with you (appointment reminders, confirmations, updates)
To process payments securely
To maintain security and functionality of our website
To comply with legal and professional obligations
We collect, use, and disclose your personal information with your consent or as permitted by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Please contact us at the email below to withdraw consent.
We do not sell your personal information. We may share your data only with:
Licensed therapists under contract with The Haven Hub
Third-party service providers (e.g., video conferencing platforms, secure payment processors) under confidentiality agreements
Legal or regulatory bodies if required by law or court order
Your information is securely stored in encrypted systems hosted on Canadian servers or with trusted providers who comply with PIPA and relevant privacy regulations. We implement appropriate technical and organizational safeguards to protect your data.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to meet legal, regulatory, and professional obligations.
You have the right to access and correct your personal information. To request access or changes to your data, please contact us at the details provided below. We may request verification of your identity before processing your request.
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
Our website may include links to external websites. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any external sites you visit.
Our services are intended for users over the age of 16. If you are under 16, parental or guardian consent is required. We do not knowingly collect information from children without appropriate consent.
We may update this Privacy Policy from time to time. The most recent version will be posted on our website with the effective date. We recommend reviewing this page periodically.
If you have questions, concerns, or requests about your personal information or this policy, please contact:
The Haven Hub
carly@thehavenhub.ca